FAQ

Frequently Asked Questions (FAQ)

1. Where is Whisker Market based?
Whisker Market is operated by WHISKER HARBOR TRADING LTD, a company registered
in the United Kingdom. Our online store serves customers internationally.

2. Where are your products shipped from?
Orders are shipped from our fulfillment partners located in the United Kingdom,
China, and surrounding regions, depending on product availability and destination.

3. How long does order processing take?
Orders are typically processed within 1–3 business days after payment confirmation.
Once shipped, tracking information will be provided by email.

4. How long does delivery take?
Estimated delivery time generally ranges from 7–15 business days.
Actual delivery time may vary due to destination, customs clearance, or local
carrier conditions.

5. Will I receive a tracking number?
Yes. Tracking details are provided for most orders once the shipment has been
dispatched. Tracking availability depends on the selected logistics service.

6. Do you ship internationally?
Yes, we ship to selected countries and regions. Shipping availability and costs
are displayed at checkout.

7. Are customs duties or import taxes included?
Customs duties, import taxes, or related fees imposed by local authorities are
the responsibility of the customer.

8. What should I do if my order is delayed?
If your order has not arrived within the estimated delivery timeframe, please
contact our support team. We will assist in checking shipment status and provide
appropriate support.

9. What if I receive a damaged or incorrect item?
If an item arrives damaged or incorrect, please contact us within 7 days of
delivery. Our support team will review the issue and assist with a replacement
or refund in accordance with our Refund & Return Policy.

10. How do refunds work?
Approved refunds are processed to the original payment method after returned
items are received and inspected. Refund processing time is typically
7–15 business days, depending on the payment provider.

11. Can I cancel or change my order?
If you need to cancel or modify an order, please contact us as soon as possible.
Once an order has been processed or shipped, changes may no longer be possible.

12. How can I contact customer support?
For any questions regarding orders, shipping, or returns, please contact us at:
support@whiskermarket.net